Περιγραφή

 Miele has been an independent family-owned company since its establishment in 1899 and is equally committed to its owners, employees, customers, suppliers, the environment and society.

The company focus is on manufacturing domestic appliances for the kitchen, the laundry room and for floor care, as well as machines for use in commercial operations and medical facilities (“Miele Professional”). The strategic vision is to become the most favored brand of the industry in all relevant markets.

Miele offers products to its customers that set the standards for durability, performance, ease of use, energy efficiency, design and service. This corresponds to the guiding principle “Immer besser” which the founders Carl Miele and Reinhard Zinkann printed on their first machines – and which characterizes Miele to this day.

The company focuses exclusively on the Miele brand and its consistent positioning in the premium segment. Miele stands for long-term thinking and planning, continuity of values and goals, good relationships with customers and suppliers, as well as an employee-oriented corporate and leadership culture.

Seeking to employee Call Center Agent, Athens

Main Responsibilities:

  • Perform Service, Sales & information request timely and thoroughly
  • Know, identify and act according to Consumer Experience Management standards
  • Manage complaints according to corporate policies
  • Keep technical knowledge up to date by regular completion of training
  • Sell products & services effectively

Requirements:

  • Qualified experience in Customer & Consumer Service or equivalent job role ideally for 3 years
  • Quality orientation according to products, services, company & behavior
  • Business education or equivalent education
  • Advance knowledge of MS Office & ERP (SAP) systems and Call Center Software
  • Excellent command of spoken and written English, communication skills in German are preferable
  • Ability to work under pressure & stress resistance
  • Excellent communication & cooperation skills, good manners, positive attitude

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