Περιγραφή
Miele has been an independent family-owned company since its establishment in 1899 and is equally committed to its owners, employees, customers, suppliers, the environment and society.
The company focus is on manufacturing domestic appliances for the kitchen, the laundry room and for floor care, as well as machines for use in commercial operations and medical facilities (“Miele Professional”). The strategic vision is to become the most favored brand of the industry in all relevant markets.
Miele offers products to its customers that set the standards for durability, performance, ease of use, energy efficiency, design and service. This corresponds to the guiding principle “Immer besser” which the founders Carl Miele and Reinhard Zinkann printed on their first machines – and which characterizes Miele to this day.
The company focuses exclusively on the Miele brand and its consistent positioning in the premium segment. Miele stands for long-term thinking and planning, continuity of values and goals, good relationships with customers and suppliers, as well as an employee-oriented corporate and leadership culture.
Seeking to employee Technical Manager, Athens
Main Responsibilities
- Make sure all KPI’s are met in day-to-day business, competitive analysis in Service & Technical aspects (Benchmarking)
- Plan and meet budget targets
- Define 3rd party strategy based on Miele Service business models
- Manage business objectives, quality & performance of external Service Partners
- Accountable for all training related tasks/ questions for Field Service and Technical Management in the subsidiary and for managing the training center.
- Responsible for implementation of sales process within the field service (eg. accessories, consumables, contracts, appliances)
- Take responsibility for qualification, training and people development
- Ensure that the Miele Service understands and follows the Consumer Experience approach
Requirements:
- Qualified experience of Management in Technical Area or in engineering Field with demonstrated project and process management skills with at least 3 years supervisory experience
- Academic degree preferred in Engineering / Technical or Polytechnic orientation. MS strongly desirable
- Quality orientation according to products, services, company & behavior
- Ability to analyze and problem solve various technical related issues
- Excellent command of spoken and written English, communication skills in German are preferable
- High willingness & ability to travel
- Excellent communication & cooperation skills, good manners, positive attitude, project management & negotiation skills